NXTWEKE Return Policy

At NXTWEKE, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Returns

 

• Eligibility:

  • Items must be returned within 14 days of receipt.

  • Items must be unused, in the same condition that you received them, and in the original packaging.

  • Proof of purchase is required for all returns.

• Non-Returnable Items:

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Gift cards, downloadable software products, and some health and personal care items.

• Return Process:

  • To initiate a return, contact our customer service team at [customer service email or phone number].

  • Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

  • Please do not send your purchase back to the manufacturer.

Refunds

 

• Processing:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

• Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company, it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@nxtweke.com

Exchanges

 

• Eligibility:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at support@nxtweke.com

Shipping

 

• Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• Shipping Address:

  • To return your product, you should mail your product to the original sender address

Contact Us

If you have any questions about our return policy, please contact us at support@nxtweke.com